People’s written complaints shall be processed as follows:
1. Complaints in writing should be signed by the Department of Supervisory Operations before being submitted for approval by the member on duty within three days.
2. Except when preexisting cases are found, complaints filed in person should be approved and processed by the member on duty.
3. Except when preexisting cases are found, complaints received by a circuit member while conducting circuit supervision in assigned jurisdictions shall be approved and processed by the circuit member.
4. Except when preexisting cases are found, complaints received via a member by the Department of Supervisory Operations regarding inquiries toward a relevant agency (institution) shall be approved and processed by said member.
5. Subsequent complaints and relevant documents should be processed by the same member who received the initial complaint. Should the member be unavailable, the member on duty shall take charge.
6. Members shall recuse themselves when necessary and attach a note specifying the reasons. The note will be submitted to and reviewed by the President of the Control Yuan, who will then assign the member on duty on that day or the following day as a substitute.
The President of the Control Yuan shall overturn an approved complaint if deemed necessary after consultation with the signing member.
Should the complainant be dissatisfied with the signing member’s decision, it may be sent to the relevant committee for handling with the member’s approval.
Written complaints shall be handled by the National Human Rights Commission in accordance with the law. Cases involving torture, human rights violations, or any form of discrimination shall be sent to the Commission by the Department of Supervisory Operations for handling.
After a complaint has been sent to the relevant committee for handling, all subsequent complaints and relevant documents for the same complaint shall be sent to that same committee by the Department of Supervisory Operations for handling.
The same complaint specified in this Article refers to a complaint lodged by a single complainant or multiple complainants based on one inseparable fact. Should controversies arise, they shall be submitted to the relevant committee for deliberation.