In providing long-term care services, the long-term care institutions shall enter into written contracts with the users of long-term care services, family members or fee payers.
Concerning the format and contents of the contracts set forth in the previous paragraph, the central competent authority shall establish standard contract templates and the matters that must and must not be included.

No video recording, audio recording or filming shall be allowed without the written consent of the users of long-term care services, nor shall their names, dates of birth, residences (domiciles) or other personally identifiable information be reported or specified. If the service user cannot give consent, the written consent shall be given by the legal representative or the closest family member who is the main care provider.
To the extent required for the safety of the users of long-term care services, long-term care institutions may install monitoring equipment and shall not be restricted by the previous paragraph, provided that notice is given to the users of long-term care services, their legal representatives or closest family members who are the main care providers.

Long-term care institutions and their personnel shall provide proper care and protection for the users of long-term care services and shall not abandon, physically or mentally abuse, discriminate, harm, restrict physical freedom or engage in any other matters that infringes upon their interests.

The competent authority shall establish a petition, complaint and mediation mechanism to handle public complaint cases and disputes mandated by long-term care service departments.

The local competent authority shall supervise, either alone or together with private organizations, the quality of long-term care services provided to users of institutional lodging long-term care services who are not dependents of any other person or who do not have any legal representative. The long-term care institutions shall not refuse to comply.