The Insurer may require relevant agencies to provide the necessary information it needs to carry out the business of the Insurance, which the agencies may not refuse.
The information obtained by the Insurer in accordance with the preceding paragraph should be handled responsibly and prudently. The storage and use of relevant information should be carried out according to the Personal Information Protection Act.

The Competent Authority may, to review insurance disputes or for administrative reasons, ask the insured, the group insurance applicants, the premium withholders, and contracted medical care institutions to provide relevant documents, such as account records, receipts, medical history, diagnosis records, or cost of medical expenses, and other documents or relevant information. The beneficiaries, the group insurance applicants, premium withholders, and contracted medical care institutions shall not elude, reject, obstruct, or misrepresent, misreport or misstate.
The Competent Authority shall determine the scope, accessing procedure and rules for interviewing and inquiry pertaining to the relevant information in the preceding paragraph.