Emergency care services include the followings:
1. Contacting with accident and emergency management entities.
2. Contacting with ambulances to provide emergency care.
3. Notifying the emergency contact.

Emergency care services are provided by the following institutions:
1. Medical care institutions, nursing institutions, and medical treatment legal persons.
2. Welfare institutions for senior citizens and welfare institutions for physically and mentally disabled citizens.
3. Incorporated charitable associations, foundations, and social entities.
4. Security enterprises.

Emergency care service providers shall place nursing personnel, and may place full-time or contract administrative personnel, social workers, or other staff members according to their operation needs.

Emergency care service providers shall equip with the following facilities and equipment in the emergency care service center and the dwelling of service recipients:
1. Emergency care service center:
(1) A primary machine allowing the center and the service recipient to mutually communicate and lively interact under monitoring.
(2) Multi-support function equipment which ensures prompt and complete message processing when the system is exceptional.
(3) Equipment for monitoring exterior connections and exceptional alarms and records. Equipment for monitoring exterior connections and exceptional alarms and records of the center.
2. Dwelling of service recipients: signaling primary machine and wireless remote personal button.

Emergency care service providers shall handle the following matters:
1. Signing a service contract with the service recipient before providing service to clearly stipulate rights and obligations of both parties.
2. Establishing complete data of service recipients.
3. Providing instructions and explanations to service recipients after installations, and conducting online learning instructions and testing with the users.
4. Monitoring the help messages 24 hours a day and contacting the emergency care immediately according to the service recipient’s needs.
5. Setting the emergency care procedures, making the emergency care records, organizing a alarm monthly report and keeping the report for three years.
6. Ensuring normal operation of emergency care system.
7. Regularly holding service satisfaction survey.