The applicant or the carrier shall use the telecommunications numbers according to related regulations of Regulations Governing Telecommunications Numbers.

Mobile Telephone Business Operators shall provide subscribers with a free emergency call service with 110 and 119.
Mobile Telephone Business Operators shall handle 110 and 119 emergency communications as priority.
Mobile Telephone Business Operators shall transmit emergency SMS service to subscribers within the disaster area specified by the regulating authorities of disaster prevention and protection and shall build and maintain the system running properly.
In case of a disaster or the risk of a disaster, Mobile Telephone Business Operators shall transmit emergency SMS specified by the regulating authorities of disaster prevention and protection as priority and may request the service fee to the regulating authorities.
Emergency SMS in the preceding paragraph refers to the information of disaster notified to those subscribers within the disaster area or the area at risk of a disaster specified by the regulating authorities of disaster prevention and protection.
The Operator shall not be held liable for the SMS content and the results in the disaster area.
The Operator shall provide the service stipulated in Paragraph 3 before December 31 2012.

Should the telecommunications line equipment malfunction due to disaster or any other major incident, and results in over a thousand people not being able to access the telecommunications services for more than 30 minutes, the operator shall provide a report in accordance with Paragraph 2 and shall disclose the status of obstacles and methods to manage damage to users in accordance with Paragraph 4.
The operator shall comply with the following procedures when reporting obstacles as described in the preceding paragraph:
1. Notify users, via a message, the status of an obstacle within 15 minutes after the said disaster / incident.
2. Enter the status of obstacle and progress of maintenance in the competent authority’s Telecommunications and Broadcasting Major Incident and Damage Reporting System within two hours after the said disaster / incident; and, prior to solving the issue, provide status reports and repair progress every three hours. However, any significant change to the status shall be reported at any time.
Where the operator is unable to conduct the reporting work as described in the preceding paragraph, the operator may submit a report by fax, telephone, email or other methods.
Within an hour after the circumstance specified in Paragraph 1 occurs, the operator shall disclose the status to users through broadcasting, television, internet and other electronic media. The said status shall include the cause of obstacle, affected areas, and estimated time of completing the repair work and restoration of services. Within an hour after completing the repair work and restoration of services with regard to the malfunction as described in Paragraph 1, the operator shall disclose the damage handling methods to users in accordance with Subparagraph V of Paragraph 2 of Article 71.
The competent authority may reward or subsidize operators that have proactively implemented disaster prevention and mitigation works and those that have been evaluated as an extraordinary operator by the government.

Within three months upon receipt of the competent authority’s notification, the operator shall make an inventory of its telecommunication infrastructure in accordance with Annexed table 1. Operators that are deemed as having critical telecommunications infrastructures according to the inventory results shall conduct a self-assessment of critical infrastructure, and submit Annexed table 2 to 4 to the competent authority for approving the items and level.
Operators that fail to specify infrastructure items in the above-mentioned appendixes shall undertake corrective action within a prescribed period of the competent authority.
Within three months upon receipt of the competent authority’s approval for its critical infrastructure items and level, the operator shall complete the critical infrastructure protection plan according to the following provisions.
1. Operators of level 1 critical infrastructure shall submit a report to the competent authority for approval.
2. Operators of level 2 critical infrastructures shall submit a report to the competent authority for reference.
3. Operators of level 3 critical infrastructure shall adopt their own control measures.
The above-mentioned operators who fail to specify prerequisite details of the level 1 or level 2 critical infrastructure protection plan shall undertake corrective action within a prescribed deadline as notified by the competent authority.
The operator shall conduct regular drills according to its critical infrastructure protection plan and prepare a written record. The record shall be preserved for 5 years.
The competent authority may request an operator to conduct drills according to its critical infrastructure protection plan; the competent authority shall then conduct an evaluation of the performances of the operator in the drill. Where an improvement is required according to the evaluation results, the operator shall undertake corrective action within a prescribed deadline as notified by the competent authority.

• Annexed table 1 Assessment of Influential Factors of Critical Telecommunications Infrastructure.pdf
• Annexed table 2 Basic Information of Critical Telecommunications Infrastructure.pdf
• Annexed table 3 Risk Assessment of Critical Telecommunications Infrastructure.pdf
• Annexed table 4 Risk Assessment of Critical Telecommunications Infrastructure and Self-Assessment of Facility Level.pdf
• Appendix 1 Protection Plan of Critical Telecommunications Infrastructure of _____________ (Company Name) (a reference format).pdf

The authority shall conduct regular or irregular examination on the third generation mobile telecommunications system established by the carrier.

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If the radio frequency used by carriers is interfered by the radio frequency of the legally established base station that is not used for this business, carriers shall try to negotiate with the establisher of the legally established base station. If an agreement cannot be reached, the issue shall be reported to the authority for resolution. Users of different frequencies shall obey the resolution made by the authority.

When connecting facilities established by the carrier with those of other public communications networks, the carrier shall comply with the following regulations:
1. Operators shall sufficiently protect the privacy of users.
2. Operators shall maintain appropriate quality of communications.
3. Operators shall not damage the facilities of users or other public communications network.
4. Operators shall have a precise point of division of liabilities between its telecommunications facilities and the facilities of other public telecommunications network.
5. Operators shall provide country code CLIP (Calling Line Identification Presentation) function in inbound international call and blocking inbound international call service by trusted user.
If any of the above regulation is not followed, the authority shall order to improve or confine its use within a time limit.
An Operator shall provide the service of item 5 of the Paragraph 1 from 1st Oct 2011.

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When the carrier’s concession is revoked or canceled, the authority shall revoke or cancel its radio frequencies.

The carrier and those who acquire the establishment approval shall obey the authority's command to organize a negotiation group together of the mobile telecommunications construction to negotiate the shared items of network connection, internet roaming, and the co-built or co-located base stations.

The carrier shall employ the advanced engineers qualified to the regulations to take responsibility and to supervise the construction, maintenance, and utilization of telecommunication facilities. The engineers have to sign for approval in construction logs or maintenance logs.
The construction logs or maintenance logs mentioned in the preceding paragraph shall be preserved for at least one year. When the authority designates representatives to conduct the examination, the carrier shall provide them.

In order to increase the rights and interest of citizens’ basic communication, to provide the basic communication service to the remote areas, and to achieve the goal of telecommunication popularization, the carrier shall submit the popularization and service fund for telecommunication business according to Regulations on Telecommunications Popularization Service.

If the carrier is also the carrier of the second generation at the same time, the carrier shall provide the second generation mobile telecommunications network for the service of internet roaming to the new carrier. The arrangement of the roaming service shall be decided through the negotiation among carriers. When providing the roaming telecommunication service, the carrier shall report to the authority for approval and reference.
The new carrier referred in the preceding paragraph is not carrier who operates both the third generation mobile telecommunication business and the second generation business.

The carrier of mobile telephone business shall provide the equal access services according to relevant regulations in Regulations Governing the Equal Access Service.

The carrier shall provide services equally. Without legitimate reasons, the carrier cannot reject the request made by a citizen to use the service of this business in the approved operating areas.
The authority shall restrict the carrier in the quantity of the subscriber numbers in this business applied by a citizen using the same identification numbers. The carrier shall conduct the business according to the regulations made by the authority.

Within three years from the day when the carrier acquires the permit of system installation, the radio wave coverage range of the base stations shall achieve 50 percent of the population in the operation areas.

The carrier’s accounting system and accounting treatment shall comply with the Regulations Governing Accounting System and Treatment of Type I Telecommunications Enterprises regulated by the authority.

The operators shall decide the tariffs for this business in accordance with the Administrative Regulation Governing Tariffs of Type I Telecommunications Enterprises base on Article 26 of the Telecommunications Act.

When the carrier provide the brief codes made by the carrier or the telecommunication numbers allocated by the authority for users to download films, pictures, audio messages, data, or text messages by dialup, the carrier shall explain the charging methods to the subscribers and obtain the subscribers’ consent in advance before the charging calculation starts.
When the carrier cooperates with other organizations to provide the service mentioned in the preceding paragraph, the carrier shall report the cooperating subject, methods, and the used brief codes or telecommunication messages to the authority for reference within seven days before providing the service. When there is any alternation, the carrier shall follow the above procedure as well.
From the day when the carrier provide the service mentioned in Paragraph 1, the carrier shall conduct the daily testing of the charging method explained to the subscribers and preserve the records for the authority’s irregular examination. If necessary, the authority shall ask the carrier to conduct the testing of the telecommunication terminal facilities that are used for services.
If the service content provided by the carrier is different from the items approved by the authority, the service shall be terminated according to notification from the authority.

If a user refuses to pay or delays in paying the tariffs, the carrier shall give a notice to the user to pay the overdue payment in a comparable period of time and shall notify the user that the service shall be terminated according to the service contract if the user does not pay all the overdue payment in a time limit.
Before the time limit mentioned in the preceding paragraph is due, the carrier shall not terminate the service due to the unpaid overdue payment.

The carrier shall stipulate business regulations according to the relevant terms of the services and shall announce for execution after reporting to the authority and approved by it. The business regulations shall placed in every business places and on the website for consumers’ reference. If there is any alternation, the above regulations and procedures shall be followed as well.
The business regulations shall stipulate fair and reasonable service terms and contain the following particulars:
1. Items of services provided by the carrier
2. Charge standards of each service and the terms for tariff adjustment
3. Restrictions on and terms for the user’s personal information
4. Measures to indemnify users form any damage when the carrier’s concession license is revoked or suspended, or the business is forced to be terminated.
5. Measures to respond the damages caused by the errors, delays, interruption, or the failure of transmission due to the obstruction or blockage in telecommunication facilities
6. Measures to respond the user’s complaints and other items related to the user’s rights and interest
7. Other terms of services
If there is any matter that cause damages to the consumers’ rights and interest or any unfair matter in the business regulations, the authority can ask the telecommunication enterprises for remedy within a time limit.
The standardized service contract made by the carrier and the user shall contain each items mentioned in Paragraph 2 and shall be reported to the authority for approval before it becomes effective. It cannot violate regulations of Telecommunications Act and business regulations. If there is any alternation, the above regulations and procedures shall be followed.
The carrier shall sign a contract with the user respectively according to the standardized service contract reported to and approved by the authority. The carrier that operates this business by means of prepaid cards or other prepaid tariffs shall follow these regulations as well.
If there is any alternation or correction to the standardized service contract used for the carrier and the users, the content shall be announced by media before it is executed.

The service quality and internet capacity provided to customers and operated by the carrier of the third mobile telecommunications network shall comply with the service quality regulations and related technical regulations made by the authority.
The authority can conduct evaluation or authorize the civil organizations to conduct the evaluation if necessary and shall announce a regular evaluation report about the service quality of each carrier.

If the carrier’s improper operation or the bad service quality causes damages to the user’s rights and interest, the carrier shall correct the situation within a time limit notified by the authority.

When the mobile communication networks established by the carrier connect with other networks of Type I telecommunications enterprises, the carrier shall conduct the business according to Regulations Governing Network Interconnection among Telecommunications Enterprises.

The carrier shall provide relevant information when there is any request for inquiring the utilization of telecommunications and the contents for the purpose of investigations or collection of evidence according to legal procedures.
The supervision items of the telecommunications contents mentioned in the preceding paragraph shall be conducted according to Communication Protection and Supervision Act.
The communication records of the telecommunications mentioned in Paragraph 1 shall be preserved at least six months.
When carriers establish, newly construct, newly add, or extend the third generation mobile telecommunications systems, the facilities related to communication supervision shall comply with Communication Protection and Supervision Act and its enforcement rules.

The carrier shall preserve the communication records of the telecommunication at least six months.
The carrier shall provide the communication records preserved according to the preceding paragraph for the inquiry application from users.

The carrier shall verify and key-in the users’ information. The service can be used after the carrier save the information in the system archive for reference. The information shall be preserved at least one year after the service contract is terminated. When the related authorities inquire the information according to legal regulations, the carrier shall provide the information. The carrier that operates this business by means of prepaid cards or other prepaid charging methods shall obey these regulations as well.
The users’ information mentioned in the preceding paragraph includes the user name, address, the numbers of two documents verifying identification, and allocated numbers that can be used for identification.
The numbers of two documents verifying identification referred to in the preceding paragraph, in the case of an applicant being a domestic natural person, shall refer to the user’s ID number and passport number, or either the ID number or passport number and a number of another form of identification that suffices to identify the individual; in the case of an applicant being a foreign natural person, numbers of two documents verifying identification shall refer to the user’s passport number and Alien Permanent Resident Certificate (APRC) number, or either the passport number or the APRC number, and a number of another form of identification that suffices to identify the individual; in the case of an applicant being a legal person, non- legal person or company, numbers of two documents verifying identification shall refer to the verifying document of legal person, non- legal person or company number and the representative’s ID number, the passport number or APRC number.
Those who cannot accord with the required two forms of documentation shall be handled in accordance with other laws and regulations.
The input of the user’s information mentioned in Paragraph 1 shall be completed within 2 days from the date when the application is accepted by the carrier.

The carrier operates this business by means of prepaid cards or other prepaid charging methods shall review the user’s information every week. If there is any matter that the user starts using the service but there is not the user’s information in the system, the carrier shall notify the user for remedy within one week. If the user does not make the remedy, the carrier shall terminate the communication.

If the carrier is going to suspend or terminate parts or all of business, the carrier shall report to the authority for approval three months before the scheduled suspension or termination date and shall notify users one month before the date of the approved suspension or termination.
When the carrier terminates the whole business through the approval from the authority, the authority shall revoke its concession license.
If the carrier does not restart the business or terminates the business when the period of the suspension is due, the authority may take proper measures to deal with such issue if necessary.

The operator, when terminating its whole service due to the expiry of the concession license, shall submit a business termination plan to the competent authority for its reference three months prior to the expiry of the concession license, and shall also notify its subscribers one month prior to the expiry of the concession license.
The foresaid business termination plan shall disclose the following:
1. The number of users when submitting the plan and the expected decrease of the number of users prior to the expiry of the concession license.
2. Mobile telecommunications network service tariff plan enabling the transfer of subscribers.
3. Amount of refunds of deposits and overpayments.
4. Plan for the announcement of business termination.
5. Specific measures to notify subscribers.
6. Customer service response plan.
7. Alternatives for signal coverage.

The carrier shall provide the service of portable numbers according to Regulations Governing Number Portability.