The Articles of Incorporation of the Telecommunications Dispute Resolution Institutions（hereinafter referred to as the Institution）shall be approved by the competent authority before implementation; the same shall apply for amendments.

The Articles of Incorporation of the Institution shall include the following:
1. Name and business location of the institution;
2. Business items and the management thereof;
3. Conditions and fees for each service and the use and management of expenses;
4. Procedures governing the admission to join and withdraw from the association;
5. The methods of handling members who violate the Articles of Incorporation;
6. Amendment procedures for Articles of Incorporation;
7. Other matters designated by the competent authority and/or related to the handling of consumer disputes.

The personnel and mediators of the Institution shall not concurrently hold any position nor any honorary position in any telecommunications enterprises in any way.

The personnel and mediators of the Institution shall not engage in any of the following:
1. Disclosing the secrets he/she has learned through their occupation in response to any inquiry other than those duly made in accordance with acts and regulations.
2. Demanding, Accepting or agreeing to accept improper benefits for a breach of his/her official duties.
3. Other violations of the telecommunication-related laws and regulations.