This Memorandum of Understanding (MOU) records the understanding
and arrangement between the postal administrations of Taiwan Re-
public of China and Denmark in relation to the quality of servi-
ce of international LC airmail/priority mail exchanged.
1.COMMENCEMENT
This MOU commences on the date it is signed by both parties.
2.TERM
Unless terminated or varied as provided hereunder, this MOU will
remain in effect indefinitely.
3.TERMINATOIN
This MOU may be terminated by either party giving 6 months writ-
ten notice to the other party.
4.REVIEW
The details of this MOU will be periodically reviewed, but not
more frequently than once a year.
5.DEFINTIONS
- "the parties" refers to the postal administrations which are
signatories to this MOU;
- "airmail" refers to international LC airmail/priority mail it-
ems;
- "service standard" represents the elapsed time between posting
and delivery or between identified links in an overall mail p-
ath, which the parties agree as achievable and necessary to m-
eet customer needs;
- service performance" represents the level of performance achi-
eved when assessed against a service standard;
- "service performance target" represents the level of service
performance, expressed in percentage terms, the parties agree
should be achieved;
- "D" represents the day of posting, with D+1 indicating the day
after posting, D+2 the second day after posting and so on;
- "critical entry time (GET)" represents the time on a given day
by which aircraft should land at the destination country gate-
way airport for onboard mail to be processed for delivery to
the service standards detailed in this MOU.
6. SERVICE STANDARDS
6.1 Services Levels
The service level from Taiwan to Denmark shall be(excl. Sun-
days)
．D+3-4
The service level from Denmark to Taiwan shall be(excl. S-
undays)
．D+4-5
．D+5 (see 6.6)
6.2 Posting
From Taiwan the LC airmail item shall be posted no later th-
an 17.00
From Denmark the priority mail shall be posted no later than
the domestic priority letters to the postal code area 1000-3
699.
6.3 Delivery standards
Delivery standards are specified in Appendix i. The delivery
standard in Denmark is next day delivery for priority mail
arriving in Copenhagen before CET (Critical Entry Time).
The delivery standards in Taiwan is next day delivery for p-
riority mail destined for Taipei Metropolitan Area and one
day extra for mail to the rest of Taiwan provided the mail
arrives before GET.
6.4 Critical Entry Times (GET)
Critical Entry Times are specified in Section 8.
In accordance with the standards above concerning service l-
evels, posting, delivery standards and GET, the service sta-
ndards will be as follows:
6.5 LC airmail/priority mail from Taiwan to Denmark.
┌──────────────┬───────────────┐
│Dispatching Country : Taiwan│Destination Country : Denmark │
├──────────────┼───────────────┤
│Day of Posting │Day of Delivery │
├──────────────┼───────────────┤
│Monday │Thursday │
│Tuesday │Saturday │
│Wednesday │Saturday │
│Thursday │Monday │
│Friday │Tuesday │
│Saturday │Tuesday │
│Sunday │Thursday │
└──────────────┴───────────────┘
6.6 LC airmail/priority mail from Denmark to Taiwan
┌────────────────┬─────────────┐
│Dispatching Country : Denmark │Destination Country:Taiwan│
│Arrival:Taipei 17.35 J+ 1.Except│Taipei Metropolitan areas │
│Wednesday and Monday │ │
├────────────────┼─────────────┤
│Day of Posting │Day of Delivery │
├────────────────┼─────────────┤
│Monday │Friday/Saturday │
│Tuesday │Monday │
│Wednesday │Monday/Tuesday │
│Thursday │Tuesday/Wednesday │
│Friday │Wednesday/Thursday │
│Saturday │Wednesday/Thursday │
│Sunday │Thursday/Firday │
└────────────────┴─────────────┘
┌───────────────┬──────────────┐
│Dispatching Country : Denmark │Destination Country : Taiwan│
│ │Provincial areas │
├───────────────┼──────────────┤
│Day of Posting │Day of Delivery │
├───────────────┼──────────────┤
│Monday │Saturday/Monday │
│Tuesday │Tuesday/Wednesday │
│Wednesday │Tuesday/Wednesday │
│Thursday │Wednesday/Thursday │
│Friday │Wednesday/Thursday │
│Saturday │Friday │
│Sunday │Friday/Saturday │
└───────────────┴──────────────┘
6.7 Exceptions
(a) LC airmail/priority mail items which, following screening,
are subject to customs clearance will require one addition
al workday to effect delivery.
(b) The above service standards will not apply to items subjec
to Formal Entry procedures (to be defined) or which otherw
ise require the attendance of addressees or their agent at
a customs clearance point to effect clearance.
(c) LC airmail/priority mail on flightlanding at the airports
of offload in both countries after the CET's here below, w
ill require one additonal workday to effect delivery.
7.AIRMAIL ROUTEINC, PLANS
A schedule of flights for the conveyance of LC airmail/priority
mail items between Taiwan and Denmark will be sent by each posta
administration to the other following the biannual revisions one
week before the commencement of the period to which they apply o
otherwise as necessary.
The present airmail routeing schedule is included in Appendix 2.
8.CRITICAL ENTRY TIMES (GET)
8.1 LC airmail/priority mail from Taiwan to Denmark
┌───┬───────┬──────────────────┐
│Inward│Delivery stan-│If the item arrives at the airpot: │
│office│dards from the│ │
│of │airport/office│ │
│excha-│of exchange to│Before- Delivery From-to Delivery │
│nge │the addressee │hours standards -hours standards │
│ │livingin the │ │
│ │town, region │ │
│ │or locality (p│ │
│ │ostcode) given│ │
│ │below │ │
├───┼───────┼───┬────┬───┬─────┤
│Copen-│Whole Country │18.30 │Day of │After │Day of │
│hangen│ │ │arrival │18.30 │arrival │
│INC │ │ │ (D+O) │ │+ 2 days │
│ │ │ │+1 day │ │ │
└───┴───────┴───┴────┴───┴─────┘
8.2 LC airmail/priority mail form Denmark to Taiwan
┌───┬───────┬──────────────────┐
│Inward│Delivery stan-│If the item arrives at the airpot: │
│office│dards from the│ │
│of │airport/office│ │
│excha-│of exchange to│Before- Delivery From-to Delivery │
│nge │the addressee │hours standards -hours standards │
│ │livingin the │ │
│ │town, region │ │
│ │or locality (p│ │
│ │ostcode) given│ │
│ │below │ │
├───┼───────┼───┬────┬───┬─────┤
│Taipei│Taipei Metropo│03:00 │Day of │After │Day of │
│ │litan Area. │ │arrival+│03:00 │arrival+3-│
│ │Rest of Taiwan│ │2-3 days│ │4 days │
│ │ │03:00 │+3-4 │ │+4-5 days │
│ │ │ │days │ │ │
└───┴───────┴───┴────┴───┴─────┘
9.SERVICE PERFORMANCE TARGETS
9.1 TAIWAN- DENMARK
Recognising the service standards detailed in paragraph 6, the
CET in paragraph 8 and taking into account customer needs and e-
xpectations, the level of service performance in Denmark measur-
ed against service standards should be 97% within the service s-
tandards and that 100% by no more than one day later than provi-
ded for by the service standard.
9.2 DENMARK-TAIWAN
Recognising the service standards detailed in paragraph 6, the
CET in paragraph 8 and taking into account customer needs and e-
xpectations, the level of service performance in Taiwan measured
against service standards should be 94% within the service stan-
dards and that 100% by no more than one day later than provided
for by service standards.
10. SERVICE PERFORMANCE MONITORING
10.1 Initially, the method used to measure the level of service
performance for LC airmail/priority mail exchanged between
Taiwan and Denmark will be by use of test letter surveys c-
onducted twice a year in April and October.
10.2 The parties agree to act unilaterally or co-operate enhance
service performance monitoring systems with a view to prog-
ressively improving service performance information and qu-
ality control.
10.3 The parties agree to exchange service performance results
not later than one month after the test period.
10.4 Where results indicate performance to be consistently below
target, the parties agree to institute appropriate correct-
ive actions.

11. CUSTOMS
┌────────────┬───────────────┐
│Taiwan │Denmark │
├────────────┼───────────────┤
│No customs clearance on │Custom clearance on Saturdays │
│Sundays and │until 16.00. │
│public holidays │No customs clearance on Sund- │
│ │ays and public holidays │
└────────────┴───────────────┘
12. SUPPORTING ARRANGEMENT
Detailed arrangements for facilitating the effect of this MOU a-
re at schedule.
This Memorandum of Understanding is signed in duplicate in Taip-
ei on the 1st day of December, 1995.

[Signed] [Signed]
K.B. Pedersen Chieh-Kwei Hsu
Deputy Chief Executive Officer Director General of Posts
Post Denmark Taipei, Taiwan, ROC