The Institution shall establish organization bylaws with regard to the organization, staff quota and position title and shall report to the competent authority for approval. The same shall apply for amendments.
Change of personnel above the department director level in the preceding paragraph shall report to the competent authority within 15 days.

The Institution shall formulate following implementation items:
1. Provide consulting services related to telecommunications consumer dispute.
2. Procedures for coordination with the telecommunications enterprises to handle complaints.
3. Implementation of education and promotion for the telecommunications enterprises and telecommunication consumer.
4. Procedures for requesting relevant documents from telecommunications enterprises.
5. Handle mediation procedures, recusal, mediation deadlines and other compliance matters.
6. Other affairs to ensure the achievement of the purposes of the Act.

The Institution shall submit the business plan for the following year to the competent authority by the end of December each year and shall submit business execution data for the previous 6 months to the competent authority within 10 days from the beginning of January and July of each year.

The competent authority shall be entitled at any time with notice the Institution to submit business reports, and to perform inspection and request improvement.

The Institution shall make dispute handling reports on a monthly basis according to the format announced by the competent authority and shall make an announcement accordingly.

The Institution shall collect annual fees and service fees for each telecommunication enterprise by comprehensively considering factors such as the revenue, subscribers, dispute cases amount.