Medical care institutions shall organize a medical accident response group, which shall be responsible for explaining the accident to and communicating with the patient, patient’s family, and/or their agent as well as offering assistance and care services within 5 working days of the day following the medical accident. However, hospitals and clinics with below 99 beds may assign professionals or commission a professional institution or group to do so.
The qualifications of the medical accident care group members, professionals, and professional institutions and groups referred to in the preceding paragraph, and other matters to be followed shall be announced by the competent central authority.
When a patient, patient’s family, or their agent have communication difficulties due to language or cultural factors, due to hearing or speech impairment, or due to any other problems, a care group member with relevant training shall assist in explaining, communicating, and providing care.
The explanation, communication, assistance, and care services provided by medical care institutions under Paragraph 1 shall be made into a record and kept for at least 3 years.
When patients meet the criteria for relief under the Drug Injury Relief Act, the Childbirth Accident Emergency Relief Act, or the Communicable Disease Control Act regarding vaccine victims, medical care institutions shall proactively offer relevant information and assistance.

During the process of explaining, communicating, and offering assistance and care services according to the preceding Article, unless all parties involved in the medical dispute agree, all regrets, apologies, concessions, or other statements made to ease medical–patient tensions by the medical care institutions, medical accident care group, professionals, professional institutions or groups, medical personnel, or their agents may not be used as evidence in or the basis for a ruling in related litigation or as the basis for relevant administrative sanctions.

For employees involved in a medical dispute, medical care institutions shall provide care and concrete assistance, protecting them from violence, threats, intimidation, public insults, or harm during the process of handling the medical dispute.

Regarding medical disputes, the relevant parties may provide a copy of the medical history and pay a fee to apply for medical professional consultation with a foundation formed under Article 4 Paragraph 4.

When a medical dispute arises, within 7 working days from the day following the incident, the patient or their agent, legal representative, or heir(s) shall apply for a copy of the patient’s medical history, which the medical institution shall timely provide the copy of medical history along with a copy of the consent form about preserving the patient’s medical history.
The fee to make copies of the information referred to in the preceding paragraph shall be paid by the applicant.

The competent central authority shall conduct the following:
1. Strengthen the training and provide workshops on explaining, communicating, and caring to the care personnel at medical institutions.
2. Reward individuals, medical care institutions, and professional institutions or groups with outstanding implementation results according to the regulations under Article 6 Paragraph 1.