Chapter Five – Handling Consumer Disputes
Article 36
The fifteen-day period as referred in Paragraph 2, Article 43 of the Act shall start from the date of the receipt of the complaint by the traders concerned.
Article 37
The term “special staff dealing with consumer protection” as referred in Paragraph 1, Article 49 of the Act shall mean the personnel in that consumer advocacy group, whether full-time or part-time, with or without payment, with any one of the following qualifications or experiences:
1. Having served as a judge, prosecutor or consumer ombudsman.
2. Being an attorney, doctor, architect, accountant or other professional with a national professional certificate or license to practice, and having served in a consumer advocacy group for more than one year; or
3. Having been engaged in consumer protection activities in a consumer advocacy group for more than three years.
Article 39
The term “the litigation fees and the necessary expenses for the lawyer” as referred in Paragraph 5, Article 50 of the Act shall include the litigation expenses for civil procedure, necessary expenses which the litigation incurred by for the consumer advocacy groups, and lawyer and other fees payable in accordance with the laws and regulations.
Article 40
The term “trader has a serious illegal act that breach the provisions of this act” as referred in Paragraph 1, Article 53 of the Act shall mean trader’s conduct in violation of the provisions of the Act concerning consumer protection which indeed causes injuries or may endanger to the lives, bodies, health or properties of consumers.