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Title: Regulations for the Management of Home Stay Facilities CH
Category: Ministry of Transportation and Communications(交通部)
Chapter III Management and guidance of home stay facilities
Article 24
The operator of a home stay facility shall purchase a liability insurance policy with the pertinent coverage and minimum insured value as specified below:
1.Human bodily injury or death, per person: NT$2 million.
2.Human bodily injury or death caused in each incident: NT$10 million.
3.Loss of or damage to property in each incident: NT$20 million.
4.Total insured value for the insured period: NT$24 million.
Notwithstanding the insurance coverage and the insured value mentioned in the preceding paragraph, laws and regulations promulgated by local governments shall apply when they offer more favorable terms for the protection of consumers.
The operator shall present effective documentation of liability insurance to the local administrative authority before the current insurance period expires.
Article 25
The room rates for guest rooms in a home stay facility, as well as changes in those rates, are to be fixed by the operator and shall be reported to the local administrative authority.
The actual charges for guest rooms shall not be higher than the rates fixed as mentioned in the preceding paragraph.
Article 26
The operator of a home stay facility shall display room rates, lodgment rules, and emergency maps in highly visible and brightly lighted places in the guest rooms.
Article 27
The operator of a home stay facility shall display the home stay facility registration certificate in a highly visible place in the lobby, and shall have the designated home stay facility logo displayed in a highly visible place outside the building.
Article 28
The operator of a home stay facility shall record information on lodgers on a daily basis, and shall keep the information for a period of six months.
The collection, handling and use of information on lodgers in the preceding paragraph shall comply with provisions of the Personal Information Protection Act.
Article 29
Upon discovering an emergency involving illness of or injury to a lodger, the operator of a home stay facility shall immediately assist in taking the lodger for medical treatment. Upon discovering the possible contraction of an epidemic disease by a lodger, the operator shall immediately notify a competent health or medical agency for proper treatment.
Article 30
The operator of a home stay facility may not engage in any of the following acts:
1.Soliciting travelers by yelling, shouting or other illicit means.
2.Forcing travelers to purchase goods.
3.Arbitrarily raising of lodgment charges or seeking of profits by illicit means.
4.Installing facilities that may violate a lodger’s privacy, or engaging in any behavior that may cause disturbance to the lodger.
5.Expanding the operation scale of a home stay facility without permission.
Article 31
The operator of a home stay facility shall:
1.Ensure the sanitation and safety of beverage and food provided in the home stay facility.
2.Maintain tidiness, cleanliness, and peacefulness within and around the home stay facility.
3.Have bedclothes of the guest rooms cleaned and replaced after each use.
4.When organizing folk cultural programs, pay due attention to protection of the natural environment, maintain cleanliness of the environment, avoid disturbance to the local community, and ensure public safety.
5.Specify the serial number of the home stay facility registration certificate in advertisements, publications, radio programs, TV, electronic signals, computer networks or other media.
Article 32
The operator of home stay facility shall report to the local police station upon discovering any of the following conditions pertaining to a lodger:
1.Suspicion of jeopardizing national security.
2.Carrying of guns and weapons, dangerous goods, or other prohibited goods.
3.Consumption of addictive drugs or other narcotics.
4.Showing of sings of committing suicide, or being dead.
5.Making of loud noises, participating in group gambling, or engaging in other behavior that causes a disturbance to the public or violates public order or good social morals, and refusing to follow persuasion to desist.
6.Forcible taking of lodgment without presenting proper identification documentation, or refusing to register for the lodgment.
7.Posing of a treat to public safety or arousing suspicion of having committed other crimes.
Article 33
The operator of a home stay facility shall submit to the local administrative authority statistical data, conforming to the required format, on occupancy ratios, number of lodgers, revenues, and so on for the latest six months, by the end of January and July each year.
The local administrative authority shall submit the data mentioned in the preceding paragraph to the Ministry of Transportation and Communications by the end of the following month.
Article 34
The operator of a home stay facility shall take orientation and training courses on home stay facility management organized by the administrative authority itself, or by related agencies or organizations commissioned by the administrative authority.
Article 35
The administrative authority or the competent authority for related matters may award or acknowledge the operator of a home stay facility who meets one of the following conditions:
1.Having made special contributions to national honor or social order.
2.Having performed in an outstanding manner in fostering international friendship through participation in international promotional campaigns.
3.Having outstanding performance in promoting the tourism industry.
4.Having an excellent record in improving service quality.
5.Having been recognized by lodgers for excellent hospitality services or good service practices.
6.Having made special contributions to the promotion of culture, quality of life, and the tourism industry in the local community.
7.Having evidenced other good conduct or practices deserving commendation.
Article 36
The administrative authority may send authorized personnel with proper identification documentation to visit and inspect a home stay facility.
The visits and inspections referred to in the preceding paragraph may be conducted on a regular or an irregular basis.
The building management and fire safety facilities, operating hygiene, safety protection and other affairs shall be inspected by the relevant administrative authority in accordance with relevant laws and regulations. In the event any non-complying items are found, the relevant administrative authority shall handle it in accordance with relevant laws and regulations.
Inspections in the two paragraphs above may be jointly conducted.
The operator of a home stay facility shall offer active cooperation and necessary assistance regarding inspection by the administrative authority.
Article 37
For the purpose of improving performance in the supervision of home stay facilities, the Ministry of Transportation and Communications may conduct regular or irregular supervisory evaluations of the local administrative authorities.
Article 38
The operator of a home stay facility who intends to suspend operations or business for more than one month or longer shall submit an application detailing the reasons to the administrative authorities within 15 days prior to the suspension.
An application as described above may not be made for a suspension of operation or business in excess of one year. An operator may apply, with reasonable justification, for extension of suspension for one year at most. The application for extension should be filed within the final 15 days of the original period of suspension.
After the suspension period expires, the operator should file for business resumption with the administrative authority within 15 days.
In the event that an operator fails to file the report in accordance with the first paragraph of this Article or to apply for business resumption in accordance with the third paragraph for more than six months, the authority may revoke the registration certificate of the business.
If an operator cannot continue to operate a home stay facility due to certain facts or legal reasons, the operator shall return the home stay facility registration certificate and exclusive trade symbol plate within 15 days after the occurrence of the facts or administrative penalty is delivered. If the operator does not return the home stay facility registration certificate and exclusive trade symbol plate before the deadline, the local administrative authority may directly announce the cancellation of the home stay facility’s registration. However, this does not apply to home stay facilities suspended in accordance with to paragraph 1.